Refund policy

At ZA by Zayid, we take pride in delivering premium, high‑quality pieces crafted with intention and care. If your order isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To qualify for a return, items must be:

Unworn
Unwashed
In original condition
With all tags attached
Free of stains, odors, or damage

Items that do not meet these requirements may be denied.

Refunds

Once your return is received and inspected, you’ll receive an email confirming approval or denial.
Approved returns will be refunded to your original payment method.
Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non‑refundable.

Exchanges

At this time, we do not offer direct exchanges.
If you need a different size or color, please return your item for a refund and place a new order.

Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

Underwear

Final sale items

Gift cards

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
We will replace the item at no additional cost.

How to Start a Return

Please email our support team at support@zabyzayid.com with:

Your order number